NICU Soft Skills Training
Opening Lines of Communication
NICU Connections offers Soft Skills training to help equip your neonatal intensive care unit (NICU) team with the actionable knowledge to communicate with parents and caregivers in a variety of circumstances in your daily practice.
Working with care teams like you, we have designed learning units to help you focus on self-development.
Soft Skills courses help NICU teams:
- Harness key tools and approaches to effectively communicate with NICU families and help build meaningful connections
- Nurture relationships among diverse NICU roles and teams to enhance teamwork and manage workflow unpredictability
What to expect in each course:
Video & audio lessons
Accompanying resources for extra reading
Quiz to assess your Soft Skills
NICU Learning Unit 1
Healthcare Provider and Parent Communication Best Practices
The current learning unit and its courses are listed below. For optimal learning, completing the courses in the order shown is highly recommended.
Future Learning Opportunities
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Course 1
Communicating Complex Medical Content
Learning objective: Gain knowledge to help you tailor communication with parents of newborns in the NICU to be clear, empathetic, and reassuring—treating them as vital members of the NICU care team.
Course 2
Building Relationships With Parents and Caregivers in the NICU
Learning objective: Describe key communication patterns and greeting rituals that establish and nurture valuable bonds between NICU staff and parents and caregivers of newborns.
Course 3
Different Tools to Communicate With Parents and Caregivers of Preterm Babies
Learning objective: Develop the knowledge for implementing a multimodal approach to communicating with parents and caregivers. Leverage e-health, m-health, video calls, and other digital tools to promote inclusivity in the NICU. Tackle language and cultural barriers and digital inequity, while ensuring the use of best practices for sensitive and effective use of technology.
Course 4
Personalizing Family-Centered Care
Learning objective: Demonstrate the ability to identify opportunities for adapting communication and implementing supportive resources in the NICU, considering family socioeconomic status, cultural backgrounds, clinical conditions, and the need for multidisciplinary collaboration in providing holistic care.
These modules do not reflect the opinions of Chiesi and should not be considered as advice. Interactions and conversations with parents/caregivers should be handled at the discretion of the HCP. Every hospital is different and may have different capabilities. Certain technologies may not be available at all institutions. Communication strategies are not always black and white, and interactions should be handled at the discretion of the HCP.
Get Reminders for Upcoming Soft Skills Learning Units
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