HCP & Parent Communications Course 3
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Different Tools to Communicate With Parents and Caregivers of Preterm Babies
Both lessons in this course cover effective NICU communication strategies using e-health and m-health resources. Learn how tools like apps and video consultations help foster clear, inclusive, and compassionate care—while keeping parents and caregivers connected throughout their baby’s NICU experience.

Lesson 1
Online Consulting Tools
Online consulting tools have helped transform communication in the NICU but may have limitations. Learn about leveraging e-health, m-health, and other digital resources as part of a multimodal approach that promotes inclusivity, cultivates connections with parents, and overcomes language barriers and digital inequity.
Online Consulting Tools

Lesson 2
Video Calls
Video calls offer a valuable tool for NICU healthcare providers, but they require a nuanced approach. Discover best practices for using this technology appropriately, effectively, and sensitively, while maximizing its benefits for patients and families facing unique challenges.
Video Calls

Additional Resources
Unlock Important NICU Communication Tools
Suggested Literature Guide
This guide provides recommendations for peer-reviewed resources to help you optimize your experiences using online consulting and video calling tools.
Exploring E-Health Tools
Learn more about the types of e-health tools available to you, their benefits and challenges, and when and how you should use them in the NICU.

Quiz
Test Your Knowledge: Different Technologies for Parents and Caregivers
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