HCP & Parent Communications Course 4
This module can be used to guide communications with parents/caregivers of premature infants. Clear communication is the best way to ensure that parents/caregivers feel understood and their needs are met. Communication preferences vary from person to person and communication strategies/barriers should be handled at the discretion of the HCP.
Personalizing Family-Centered Care
Learn about personalizing communication approaches and meeting strategies—adaptable to diverse neonatal intensive care unit (NICU) family profiles and considerate of cultural and socioeconomic backgrounds—to foster meaningful connections that support newborn health and family involvement.
Lesson 1
Adapting Communication to NICU Family Characteristics
Creating a supportive and empowering environment in the NICU requires a deep understanding of individual differences and a willingness to adapt. This lesson will show you how to personalize touchpoints with parents in the NICU by considering socioeconomic and cultural backgrounds, prioritizing multidisciplinary considerations, and even examining your own attitudes and biases.
Tailoring Communication in the NICU
Lesson 2
Navigating Meetings With NICU Families
Learn where and when to have the initial meeting with parents to build rapport and discuss important topics like breastfeeding and parental involvement. Explore approaches to the follow-up meetings that navigate clinical conditions and newborn health assessments and emphasize skin-to-skin contact. Gain insights into providing ongoing multidisciplinary support by using tools for adapting communication based on health literacy, cultural sensitivity, psychosocial resources, and more.
Family Meetings
Additional Resources
Guidance for a Personalized Approach in the NICU
Suggested Literature Guide
This guide provides recommendations for peer-reviewed materials to help you optimize your knowledge of the various resources available for communicating with parents in the NICU.
Quiz
Test Your Knowledge: Communication Barriers
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